In the modern era where smartphones have become an indispensable part of our lives, nothing can be more frustrating than having the screen turn off while on an important call. Whether it’s an important business conversation or catching up with a loved one, this issue can disrupt the flow of communication. However, worry not, as this article presents quick and effective solutions to help you stop your screen from turning off during calls, ensuring uninterrupted conversations and a seamless phone experience.
Adjusting The Screen Timeout Settings On Your Phone
Adjusting the screen timeout settings on your phone can easily solve the issue of your screen turning off during calls. By default, smartphones have a specific timeout period for the screen to turn off when the device is not in use. However, you can customize this setting according to your preference.
To access and adjust the screen timeout settings, go to the “Settings” menu on your phone. Look for the “Display” or “Screen” option, and then select “Screen timeout.” You will find different options, such as 15 seconds, 30 seconds, 1 minute, etc. Choose the duration that suits your needs or select “Never” to keep the screen on until you manually turn it off.
Remember, keeping the screen on for a longer duration can consume more battery power. Therefore, it is recommended to choose a reasonable duration based on your requirements. Adjusting the screen timeout settings should prevent the screen from turning off while on a call.
Disabling The Proximity Sensor To Prevent Screen Turning Off During Calls
The proximity sensor on your phone is responsible for detecting when it is held close to your face during a call, automatically turning off the screen to prevent accidental touches. However, if your screen is turning off too frequently or not at all during calls, you may need to disable the proximity sensor.
To disable the proximity sensor, go to your phone’s settings and navigate to the “Call” or “Display” settings. Look for an option related to the proximity sensor and toggle it off. The exact steps may vary depending on your phone model and operating system.
Keep in mind that disabling the proximity sensor means the screen will not turn off automatically during calls, which may lead to accidental button presses. However, you can always manually turn off the screen by pressing the power button during a call.
Disabling the proximity sensor can be an effective solution for preventing the screen from turning off during calls, especially if you frequently experience issues with the sensor’s functionality. However, if you still encounter problems, you may need to explore other solutions such as adjusting screen timeout settings or contacting your phone manufacturer for further assistance.
Using Third-party Apps To Override The Screen Timeout During Calls
If adjusting the screen timeout settings and disabling the proximity sensor haven’t resolved the issue of your screen turning off during calls, using third-party apps may be a viable solution. These apps can override the default screen timeout settings and enable you to keep the screen on for longer periods during calls.
There are several apps available on app stores that can help you with this problem. One popular option is Stay Alive! Keep Screen Awake, which allows you to configure the screen timeout duration during calls and other activities. With this app, you can prevent your screen from automatically turning off while you are on a call.
Another option is Smart Screen On/Off, which uses the proximity sensor to detect when the phone is near your face and keeps the screen on accordingly. This app can be especially useful if you prefer to keep the screen on only during calls rather than adjusting the settings for all activities.
Before installing any third-party app, make sure to read reviews and check the app’s compatibility with your device. It is also recommended to grant necessary permissions only to trusted apps.
Checking If Your Screen Protector Or Case Is Interfering With The Proximity Sensor
A common reason why your screen turns off during calls is due to a defective or misaligned proximity sensor. However, it’s also possible that the issue lies with your screen protector or phone case.
Screen protectors and cases can sometimes interfere with the proximity sensor, causing it to malfunction. This happens when the protector or case covers the sensor or is not properly aligned with it. To check if this is the case, remove any protective accessories from your phone and make a test call. If the screen no longer turns off, then the issue was indeed caused by the screen protector or case.
If the problem persists even without any protective accessories, consider repositioning or replacing your screen protector to ensure it doesn’t cover the proximity sensor. Alternatively, try using a different phone case that doesn’t interfere with the sensor.
By ensuring that there is no obstruction or interference between the proximity sensor and your phone’s screen, you can prevent the screen from turning off during calls and enjoy uninterrupted conversations.
Clearing Cache And Data Of The Phone App To Resolve Screen-off Issue
If you’re facing issues with your screen turning off during calls, a simple solution is to clear the cache and data of the phone app on your device. Over time, caches and accumulated data can interfere with the smooth functioning of the app and cause unexpected glitches, including the screen turning off during calls. Follow these steps to clear cache and data:
1. Open the “Settings” app on your phone.
2. Navigate to the “Apps” or “Applications Manager” section.
3. Look for the “Phone” or “Dialer” app among the list of installed apps.
4. Tap on the app and select “Storage” or “Storage & cache.”
5. Next, click on the “Clear cache” button to remove temporary files that may be causing the issue.
6. If the problem persists, you can go back to the app’s settings and choose “Clear data” or “Clear storage.” Please note that this will erase all your call logs and preferences, so proceed with caution.
Clearing the cache and data of the phone app can often resolve screen-off issues during calls. However, if the problem still persists, you may need to consider other solutions mentioned in this article or contact your phone manufacturer or service provider for further assistance.
Updating Your Phone’s Software To Fix Screen-off Problem During Calls
Updating your phone’s software can often resolve various issues, including the problem of your screen turning off during calls. Manufacturers regularly release updates that include bug fixes and improvements, so it’s essential to ensure your phone is running the latest software version available.
To update your phone’s software, follow these steps:
1. Connect your phone to a stable Wi-Fi network to ensure a smooth update process.
2. Go to the Settings app on your phone.
3. Scroll down and select “About phone” or a similar option.
4. Look for the “Software update” or “System update” option and tap on it.
5. Your phone will now check for available updates. If an update is found, follow the prompts to download and install it.
6. Once the update is complete, restart your phone.
Updating your phone’s software can fix any software-related bugs that may be causing your screen to turn off during calls. It is always recommended to keep your phone’s software up to date for enhanced performance and to avoid any potential issues. If the problem persists after updating your phone, try contacting your phone manufacturer or service provider for further assistance.
Contacting Your Phone Manufacturer Or Service Provider For Further Assistance
If all else fails and you are still experiencing issues with your screen turning off during calls, it may be time to reach out to your phone manufacturer or service provider for additional support. They have access to more in-depth troubleshooting methods and may be able to identify the underlying cause of the problem.
When contacting your phone manufacturer or service provider, be prepared to provide them with specific details about the issue you are facing. Describe when the problem started, any recent changes or updates you made to your phone, and any error messages or codes that may have appeared.
They may ask you to perform some basic troubleshooting steps over the phone, such as resetting your phone or clearing its cache. If these steps do not solve the problem, they may recommend sending your phone in for repair or schedule a technician to look into the issue.
Remember to be patient and polite when dealing with customer support. They are there to assist you and will do their best to resolve the problem and ensure you have a satisfactory experience with your device.
FAQ
Q1: Why does my screen turn off during calls?
A1: This typically occurs due to the proximity sensor on your phone, which is designed to turn off the display when the phone is held close to your face during a call to prevent accidental button presses.
Q2: How can I stop my screen from turning off during a call?
A2: One quick solution is to disable the proximity sensor by going to the phone’s settings, then the display settings, and looking for an option to disable the proximity sensor. However, keep in mind that this may result in unintentional button presses during calls.
Q3: My screen still turns off even after disabling the proximity sensor. What should I do?
A3: If the proximity sensor is disabled and your screen still turns off during calls, try checking if there is a screen timeout setting that needs adjustment. Increase the length of time before the screen automatically turns off, or set it to “never” if available.
Q4: Can I use third-party apps to prevent my screen from turning off during calls?
A4: Yes, there are various third-party apps available on app stores that can override the default behavior of the proximity sensor and prevent your screen from turning off during calls. Consider searching for such apps and reading reviews before downloading and using them.
The Bottom Line
In conclusion, if you are facing the issue of your screen turning off when making a call, there are quick and convenient solutions available. First, check your phone’s settings to adjust the screen timeout duration or disable the proximity sensor. Additionally, you can use third-party apps or put your phone in speaker mode to prevent the screen from turning off. By following these simple steps, you can ensure an uninterrupted screen experience while making calls.