Are you looking for ways to contact Lively, a popular hearing aid and hearing health company? Whether you’re a customer seeking support, a healthcare professional looking to partner, or simply someone with questions about their products and services, this article will provide you with a comprehensive guide on how to get in touch with Lively.
Understanding Lively’s Mission And Values
Before we dive into the various ways to contact Lively, it’s essential to understand the company’s mission and values. Lively is dedicated to providing high-quality hearing aids and exceptional customer service, with a focus on affordability and accessibility. Their mission is to empower individuals to take control of their hearing health, and their values center around innovation, compassion, and customer satisfaction.
Lively’s Customer Support Options
Lively offers various customer support options to cater to different needs and preferences. Here are some ways to contact their customer support team:
- Phone Support: You can reach Lively’s customer support team by calling their toll-free number at 1-800-984-3273. Their phone lines are open from 9 am to 9 pm ET, Monday through Friday, and 10 am to 7 pm ET on weekends.
- Email Support: You can also email Lively’s customer support team at [email protected]. They respond to emails within 24 hours, Monday through Friday.
- Live Chat Support: Lively offers live chat support on their website, allowing you to chat with a customer support representative in real-time. This option is available from 9 am to 9 pm ET, Monday through Friday, and 10 am to 7 pm ET on weekends.
Additional Support Resources
In addition to phone, email, and live chat support, Lively also offers various online resources to help customers troubleshoot common issues and find answers to frequently asked questions. These resources include:
- Knowledge Base: Lively’s knowledge base is a comprehensive online resource that provides answers to common questions, troubleshooting tips, and product information.
- Blog: Lively’s blog features articles on hearing health, product reviews, and company news, providing valuable insights and information for customers and healthcare professionals alike.
Partnering With Lively As A Healthcare Professional
If you’re a healthcare professional looking to partner with Lively, there are several ways to get in touch with their team. Here are some options:
- Phone: You can reach Lively’s partnership team by calling their dedicated phone line at 1-800-984-3273, ext. 2.
- Email: You can also email Lively’s partnership team at [email protected].
- Online Form: Lively’s website features an online form that allows healthcare professionals to submit their interest in partnering with the company.
Benefits Of Partnering With Lively
Partnering with Lively can offer numerous benefits for healthcare professionals, including:
- Access to High-Quality Products: Lively offers a range of high-quality hearing aids and accessories, providing healthcare professionals with a comprehensive solution for their patients’ hearing needs.
- Competitive Pricing: Lively’s products are competitively priced, allowing healthcare professionals to offer affordable solutions to their patients.
- Exceptional Customer Support: Lively’s customer support team is dedicated to providing exceptional service, ensuring that healthcare professionals and their patients receive the support they need.
Partnering with Lively as an Audiologist or Hearing Specialist
If you’re an audiologist or hearing specialist looking to partner with Lively, you can expect a range of benefits, including:
- Access to Advanced Technology: Lively’s products feature advanced technology, providing audiologists and hearing specialists with the tools they need to deliver exceptional patient care.
- Comprehensive Support: Lively’s team provides comprehensive support, including training and technical assistance, to ensure that audiologists and hearing specialists can effectively integrate their products into their practice.
Reaching Out To Lively For Media Inquiries
If you’re a member of the media looking to contact Lively for an interview, product review, or other media-related inquiry, you can reach out to their team through the following channels:
- Email: You can email Lively’s media team at [email protected].
- Phone: You can also call Lively’s media team at 1-800-984-3273, ext. 3.
Lively’s Media Kit
Lively’s media kit provides a comprehensive overview of the company, including their mission, values, and product information. The media kit is available for download on Lively’s website and includes:
- Company Overview: A brief overview of Lively’s history, mission, and values.
- Product Information: Detailed information on Lively’s products, including features, benefits, and technical specifications.
- High-Resolution Images: High-resolution images of Lively’s products and company logo.
Requesting a Review Unit
If you’re a media representative looking to review Lively’s products, you can request a review unit by emailing their media team at [email protected]. Please include your name, publication, and a brief overview of your review plans.
Conclusion
Reaching out to Lively is easy, with various options available to cater to different needs and preferences. Whether you’re a customer seeking support, a healthcare professional looking to partner, or a media representative looking for information, Lively’s team is dedicated to providing exceptional service and support. By understanding Lively’s mission and values, and utilizing the various contact options available, you can connect with the company and achieve your goals.
What Is The Best Way To Connect With Lively?
The best way to connect with Lively is through their official website or mobile app. You can visit their website and fill out the contact form with your query or concern, and their customer support team will get back to you within 24 hours. Alternatively, you can download their mobile app and use the in-app messaging feature to reach out to their support team.
It’s essential to note that Lively has a dedicated customer support team that is available to assist you with any questions or concerns you may have. They are committed to providing excellent customer service, and their team is trained to handle a wide range of queries, from technical issues to general inquiries.
How Do I Reach Out To Lively’s Customer Support Team?
To reach out to Lively’s customer support team, you can visit their website and click on the “Contact Us” tab. From there, you can fill out the contact form with your name, email address, and query or concern. You can also attach any relevant documents or screenshots to help their team better understand your issue.
Alternatively, you can call their customer support hotline during business hours. Their phone number is listed on their website, and their team is available to assist you with any questions or concerns you may have. They also have a live chat feature on their website, which allows you to chat with a customer support representative in real-time.
What Are Lively’s Business Hours?
Lively’s business hours are Monday to Friday, 9am to 5pm EST. Their customer support team is available to assist you during these hours, and they typically respond to queries within 24 hours. If you reach out to them outside of business hours, they will respond to your query as soon as possible on the next business day.
It’s worth noting that Lively’s business hours may vary on public holidays, so it’s always a good idea to check their website for any updates or notifications before reaching out to their customer support team.
Can I Reach Out To Lively On Social Media?
Yes, you can reach out to Lively on social media. They have official accounts on various social media platforms, including Facebook, Twitter, and Instagram. You can send them a message or post a comment on their page, and their team will respond to your query as soon as possible.
However, please note that Lively’s social media team may not be able to assist you with complex or technical issues. For these types of queries, it’s best to reach out to their customer support team directly through their website or mobile app.
How Long Does It Take For Lively To Respond To My Query?
Lively’s customer support team typically responds to queries within 24 hours. However, response times may vary depending on the complexity of your issue and the volume of queries they receive. If you have a urgent issue, you can call their customer support hotline or use their live chat feature to get assistance more quickly.
It’s also worth noting that Lively’s customer support team may request additional information or clarification from you to better understand your issue. In these cases, response times may be longer, but their team is committed to providing a resolution to your query as soon as possible.
Can I Schedule A Call With Lively’s Customer Support Team?
Yes, you can schedule a call with Lively’s customer support team. They offer a call-back feature on their website, which allows you to schedule a call with a customer support representative at a time that suits you. Simply fill out the call-back form with your name, email address, and phone number, and their team will call you back at the scheduled time.
Please note that Lively’s call-back feature is only available during business hours, and their team may not be able to accommodate calls outside of these hours. However, they will do their best to accommodate your schedule and preferences.
Is Lively’s Customer Support Team Available 24/7?
No, Lively’s customer support team is not available 24/7. They are available to assist you during business hours, which are Monday to Friday, 9am to 5pm EST. While they do offer a range of support channels, including email, phone, and live chat, their team is not available to assist you outside of business hours.
However, Lively’s website and mobile app are available 24/7, and you can access a range of resources and FAQs to help you troubleshoot common issues. If you have a urgent issue outside of business hours, you can try contacting them through their website or mobile app, and their team will respond to your query as soon as possible on the next business day.