Are you unhappy with your Evernote subscription and want to know how to get a refund? You’re not alone. With millions of users worldwide, it’s natural to have some dissatisfied customers. The good news is that Evernote has a refund policy in place, and in this article, we’ll walk you through the process of getting your money back. Whether you’re a Premium, Business, or Evernote Plus user, we’ve got you covered.
Understanding Evernote’s Refund Policy
Before we dive into the refund process, it’s essential to understand Evernote’s refund policy. This will help you determine if you’re eligible for a refund and what you can expect.
Evernote offers a 30-day money-back guarantee for all new subscriptions. This means that if you’re not satisfied with the service within the first 30 days, you can request a full refund. The 30-day period begins from the date of your initial subscription.
Important Note: If you’ve been an Evernote customer for more than 30 days, you’re not eligible for a refund. However, you can still cancel your subscription at any time and avoid being charged in the future.
Refund Eligibility Criteria
To qualify for a refund, you must meet the following criteria:
- You must be a new subscriber, and your subscription must be less than 30 days old.
- You must not have used more than 50% of your allotted upload bandwidth for the month.
- You must not have used the service for commercial purposes.
If you meet these criteria, you’re eligible for a full refund.
The Refund Process
Now that you understand the refund policy, let’s move on to the refund process. This is a step-by-step guide to help you get your money back:
Cancel Your Subscription
The first step is to cancel your Evernote subscription. You can do this by following these steps:
- Log in to your Evernote account on the website or mobile app.
- Click on your profile picture or initials in the top-right corner.
- Select “Account” from the dropdown menu.
- Scroll down to the “Subscription” section.
- Click on “Cancel Subscription.”
- Confirm that you want to cancel your subscription.
Once you’ve canceled your subscription, you’ll no longer be charged for the service.
Submit A Refund Request
After canceling your subscription, you need to submit a refund request to Evernote’s customer support team. You can do this by following these steps:
- Go to the Evernote website and click on “Help” at the top of the page.
- Click on “Contact Us” at the bottom of the page.
- Fill out the contact form with your name, email address, and a brief description of your refund request.
- Click “Submit” to send the request.
Evernote’s customer support team will review your request and process your refund within 5-7 business days.
Tips And Tricks For A Smooth Refund Process
To ensure a smooth refund process, here are some tips and tricks to keep in mind:
Keep A Record Of Your Refund Request
It’s essential to keep a record of your refund request, including the date and time you submitted the request. This will help you track the progress of your refund and follow up with Evernote’s customer support team if needed.
Be Patient
Refunds can take time to process, so be patient and don’t get frustrated if you don’t receive your refund immediately. Evernote’s customer support team will do their best to process your refund as quickly as possible.
Check Your Email
Make sure to check your email regularly for updates on your refund request. Evernote’s customer support team may contact you via email to request more information or to inform you of the refund status.
What Happens After You Get A Refund?
Once you’ve received your refund, you’ll no longer have access to Evernote’s premium features. Your account will be downgraded to a free account, and you’ll only be able to access the free features.
Important Note: If you’ve been using Evernote for business purposes, you may need to find an alternative solution to manage your notes and data. Be sure to explore other options before canceling your subscription.
Conclusion
Getting a refund from Evernote is a straightforward process, but it’s essential to understand the refund policy and eligibility criteria before submitting a request. By following the steps outlined in this article, you can get your money back and move on to a different solution that meets your needs.
Remember to cancel your subscription, submit a refund request, and be patient while waiting for your refund. If you encounter any issues during the process, don’t hesitate to reach out to Evernote’s customer support team for assistance.
With this guide, you’re well on your way to getting a refund from Evernote and finding a solution that works best for you.
What Is The Refund Policy Of Evernote?
Evernote offers a flexible refund policy, allowing users to request a refund within a specified timeframe. The refund policy varies depending on the type of subscription and the reason for cancellation. Generally, Evernote provides a 30-day money-back guarantee for its premium services. If you’re not satisfied with the service, you can request a refund within 30 days of purchase.
It’s essential to review Evernote’s refund policy before requesting a refund. Make sure you understand the terms and conditions, including any requirements or restrictions that may apply. You can find the refund policy on the Evernote website or by contacting their customer support team.
How Do I Request A Refund From Evernote?
To request a refund from Evernote, you’ll need to contact their customer support team directly. You can do this by clicking on the “Help & Learning” button on the Evernote website, then selecting “Contact Us” from the dropdown menu. Fill out the contact form, providing your username, email address, and a detailed description of your reason for requesting a refund.
Make sure to include any relevant information, such as your order number or the date of purchase. The customer support team will review your request and respond with instructions on how to proceed. Be patient, as the refund process may take a few days to complete.
Can I Get A Refund If I’ve Already Used Some Of My Premium Features?
Yes, you can still request a refund even if you’ve already used some of your premium features. However, the amount of the refund may be prorated based on the number of days you’ve used the service. For example, if you’ve used the premium features for 15 days and request a refund, you may only receive a partial refund for the remaining 15 days.
Keep in mind that Evernote’s refund policy may vary depending on the specific circumstances. If you’re unsure about the refund amount, contact the customer support team for more information. They can provide guidance on the refund process and any applicable pro-rations.
Do I Need To Cancel My Subscription Before Requesting A Refund?
Yes, it’s recommended that you cancel your subscription before requesting a refund. This ensures that you won’t be charged again in the future. To cancel your subscription, go to the Account Settings section of the Evernote website, then click on “Subscription” and follow the prompts to cancel.
After canceling your subscription, you can contact the customer support team to request a refund. Make sure to include your order number or the date of purchase in your request, as this will help the support team process your refund more efficiently.
How Long Does It Take To Receive A Refund From Evernote?
The time it takes to receive a refund from Evernote varies depending on the payment method and the type of subscription. Generally, refunds are processed within 3-5 business days, but it may take up to 10 business days for the refund to appear on your credit card statement.
Once the refund is processed, you’ll receive an email notification from Evernote. If you haven’t received your refund after 10 business days, contact the customer support team to investigate the issue.
Can I Request A Refund If I’ve Already Exceeded The 30-day Money-back Guarantee?
Unfortunately, Evernote’s 30-day money-back guarantee is only applicable within the specified timeframe. If you’ve exceeded the 30-day period, you may not be eligible for a refund. However, you can still contact the customer support team to request a refund, and they may consider your request on a case-by-case basis.
Be prepared to provide a valid reason for your request, and be respectful of the support team’s decision. Even if you’re outside the 30-day guarantee, the support team may still offer a partial refund or other alternatives.
What Happens To My Data After I Request A Refund From Evernote?
When you request a refund from Evernote, your data will still be accessible until the end of your paid subscription period. However, once your subscription is canceled, your account will be downgraded to a free account, and you’ll no longer have access to premium features.
You can still access your notes and data, but you’ll be subject to the limitations of the free account. If you want to keep your premium features, you can choose to continue your subscription or consider upgrading to a different plan.