When it comes to purchasing contact lenses online, one of the most critical considerations is the legitimacy and reliability of the retailer. 1800contacts is a well-known name in the industry, but the question remains: is 1800contacts legit? In this article, we will delve into the world of 1800contacts, exploring its history, services, and customer reviews to provide a comprehensive understanding of the company’s legitimacy.
Introduction To 1800contacts
1800contacts is an online retailer specializing in contact lenses, offering a wide range of products from various manufacturers. The company was founded in 1995, making it one of the pioneering online contact lens retailers. With over two decades of experience, 1800contacts has established itself as a major player in the industry, serving millions of customers across the United States.
Services And Products Offered
1800contacts provides an extensive selection of contact lenses, including daily disposables, monthly disposables, toric lenses, and colored lenses. The company sources its products from renowned manufacturers such as Acuvue, Air Optix, and Biofinity, ensuring that customers have access to high-quality lenses. In addition to contact lenses, 1800contacts also offers a variety of eye care products, including cleaning solutions and eyeglass accessories.
Convenience and Accessibility
One of the primary advantages of shopping at 1800contacts is the convenience it offers. Customers can browse and purchase contact lenses from the comfort of their own homes, 24/7. The company’s website is user-friendly, allowing customers to easily search for products, check prices, and track orders. Moreover, 1800contacts has a dedicated customer service team available to assist with any questions or concerns, providing support via phone, email, and live chat.
Evaluating Legitimacy: Customer Reviews And Ratings
To determine the legitimacy of 1800contacts, it’s essential to examine customer reviews and ratings. A quick search online reveals a mix of positive and negative reviews, but overall, the company seems to have a reputable standing among its customers. On Trustpilot, a popular review platform, 1800contacts has an average rating of 4 out of 5 stars, based on over 12,000 reviews.
Common Praise And Complaints
Customers often praise 1800contacts for its fast shipping, competitive pricing, and wide selection of products. Many reviewers have reported positive experiences with the company’s customer service team, citing helpful and knowledgeable representatives. However, some customers have expressed dissatisfaction with order processing times, lens quality, and return policies. It’s worth noting that these complaints are relatively rare and may not be representative of the overall customer experience.
Accreditation and Certification
1800contacts is accredited by the Better Business Bureau (BBB) and has an A+ rating. The company is also certified by the National Contact Lens Registry (NCLR), demonstrating its commitment to providing authentic and safe contact lenses. These accreditations and certifications serve as a testament to 1800contacts’ legitimacy and dedication to customer satisfaction.
Compare To Other Online Retailers
When evaluating the legitimacy of 1800contacts, it’s helpful to compare it to other online contact lens retailers. Some of the key competitors include Lens.com, ContactsDirect, and DiscountContactLenses.com. While each of these retailers has its strengths and weaknesses, 1800contacts stands out for its extensive product selection, user-friendly website, and excellent customer service.
Key Differences And Similarities
A comparison of 1800contacts with its competitors reveals some notable differences and similarities. For instance, Lens.com offers a price match guarantee, while ContactsDirect provides a free shipping option on all orders. However, 1800contacts has a more comprehensive selection of products, including hard-to-find lenses and specialty lenses.
Conclusion
In conclusion, the evidence suggests that 1800contacts is a legitimate and reliable online contact lens retailer. With its extensive product selection, convenient services, and excellent customer reviews, 1800contacts is a great option for those seeking to purchase contact lenses online. While no company is perfect, 1800contacts has demonstrated a commitment to customer satisfaction and has established itself as a trusted name in the industry.
To summarize, the key points to consider when evaluating the legitimacy of 1800contacts are:
- The company’s extensive product selection and variety of services
- Customer reviews and ratings, which indicate a generally positive experience
- Accreditation and certification from reputable organizations, such as the BBB and NCLR
- Comparison to other online retailers, which highlights 1800contacts’ strengths and weaknesses
By considering these factors, customers can make an informed decision about whether 1800contacts is the right choice for their contact lens needs. With its reputable standing, excellent customer service, and wide selection of products, 1800contacts is undoubtedly a legitimate and trustworthy online retailer.
Is 1800contacts A Legitimate Company?
1800contacts is indeed a legitimate company that has been in the business of selling contact lenses for many years. They have a strong online presence and have been serving customers across the United States. The company is owned byWellness Holdings Inc., a company that operates several other health and wellness businesses. 1800contacts has a physical address and a customer service team that can be reached through phone, email, or live chat.
The legitimacy of 1800contacts can also be verified through various reviews and ratings from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. While there may be some negative reviews, the overall rating of the company is positive, indicating that it is a trustworthy and reliable retailer of contact lenses. Additionally, 1800contacts is a licensed retailer of contact lenses and is required to follow all applicable laws and regulations, including those related to the sale of prescription medications and medical devices.
What Types Of Contact Lenses Does 1800contacts Sell?
1800contacts offers a wide range of contact lenses from various manufacturers, including Acuvue, Biofinity, and Air Optix. They sell daily disposable lenses, monthly replacement lenses, and toric lenses for astigmatism, as well as colored contact lenses and multifocal lenses for presbyopia. The company also sells contact lenses for dry eyes and other special needs. Whether you are looking for soft contact lenses or rigid gas permeable lenses, 1800contacts has a wide selection to choose from.
The contact lenses sold by 1800contacts are all FDA-approved and are sourced directly from the manufacturers, ensuring their quality and authenticity. The company also offers a price match guarantee, so if you find a lower price on the same contact lenses from another authorized retailer, 1800contacts will match that price. This, combined with their competitive pricing, makes 1800contacts a popular choice for customers looking for affordable contact lenses. Furthermore, the company’s website allows customers to easily filter and compare different types of contact lenses, making it easier to find the right lenses for their specific needs.
How Do I Know If 1800contacts Has My Prescription Available?
To determine if 1800contacts has your prescription available, you can visit their website and use their online tool to check the availability of your specific contact lenses. You will need to enter your prescription details, including the type of lens, power, and diameter. If your prescription is available, you can proceed to place an order online or over the phone. If your prescription is not available, you can contact the company’s customer service team to inquire about alternative options or to request a special order.
The customer service team at 1800contacts is knowledgeable and helpful, and they can assist you with any questions or concerns you may have about your prescription or order. They can also help you to troubleshoot any issues with your order or provide guidance on how to properly care for your contact lenses. Additionally, 1800contacts offers a convenient auto-reorder program that allows you to schedule automatic shipments of your contact lenses at regular intervals, ensuring that you never run out of your prescription lenses.
Can I Return Or Exchange Contact Lenses From 1800contacts If They Don’t Fit?
Yes, 1800contacts has a return and exchange policy in place for contact lenses that do not fit properly. If you receive your contact lenses and find that they are not comfortable or do not correct your vision as expected, you can contact the company’s customer service team to initiate a return or exchange. The company will work with you to resolve the issue and provide a replacement or refund, as needed. It is essential to note that the return and exchange policy may vary depending on the type of lens and the reason for the return.
To initiate a return or exchange, you will need to contact 1800contacts within a specified time frame, usually within 30 days of receiving your order. You will need to provide your order number and a detailed explanation of the issue with your contact lenses. The customer service team will then provide you with a return merchandise authorization (RMA) number and instructions on how to proceed with the return or exchange. 1800contacts will also cover the cost of return shipping in many cases, making it easy and convenient to resolve any issues with your order.
Is My Personal And Payment Information Secure With 1800contacts?
1800contacts takes the security of customer information very seriously and has implemented various measures to protect personal and payment data. The company’s website is encrypted with SSL technology, which ensures that all data transmitted between your browser and the website is secure and cannot be intercepted by unauthorized parties. Additionally, 1800contacts is compliant with the Payment Card Industry Data Security Standard (PCI DSS), which is the highest standard for payment card security.
The company also adheres to strict privacy policies and does not share customer information with third-party vendors or marketing companies. When you place an order with 1800contacts, you can be confident that your personal and payment information is safe and secure. The company’s customer service team is also trained to handle sensitive information with care and discretion, ensuring that your confidentiality is respected at all times. Furthermore, 1800contacts regularly reviews and updates its security protocols to ensure that they remain effective and aligned with the latest industry standards.
How Long Does Shipping Take From 1800contacts, And What Are The Shipping Options?
The shipping time from 1800contacts varies depending on the shipping method you choose and your location. The company offers standard shipping, expedited shipping, and express shipping options, with delivery times ranging from 3-10 business days. Standard shipping is free on orders over $50, while expedited and express shipping incur an additional fee. You can track the status of your order online or through the company’s mobile app, ensuring that you stay informed about the progress of your shipment.
1800contacts ships contact lenses directly from their warehouse, which is strategically located to ensure fast and efficient delivery. The company also offers shipping to PO boxes, APO/FPO addresses, and international destinations, although shipping times and rates may vary for these locations. If you need your contact lenses urgently, you can opt for express shipping, which guarantees delivery within 1-2 business days. The company’s customer service team can also provide you with more detailed information about shipping options and estimated delivery times, helping you to plan and manage your contact lens supply effectively.