If you are a Samsung user and have ever experienced your screen going black during a phone call, you know how frustrating and inconvenient it can be. This article aims to provide you with simple and effective solutions to prevent your Samsung screen from turning off while you’re on a call. By following these steps, you will have a hassle-free communication experience without worrying about your screen going black unexpectedly.
Common Reasons For Screen Blackout During Phone Calls
During phone calls, it can be frustrating when the screen suddenly goes black, making it impossible to access any features or end the call. Understanding the common reasons behind this issue can help in finding appropriate solutions.
One common cause is the proximity sensor, which detects when the phone is held against the face during a call. Sometimes, the sensor might not function properly, resulting in the screen going black. This issue can be resolved by adjusting the proximity sensor settings.
Another reason can be a software glitch or an outdated operating system. Software updates often fix bugs or glitches that might cause screen blackouts during calls. Additionally, a faulty screen or physical damage to the phone can also result in blackouts.
It is essential to check for physical damages and try troubleshooting steps like restarting the phone or removing protective cases, as they might interfere with the screen’s functionality. Firmware updates and system settings adjustments can also address these issues.
Adjusting Screen Settings To Prevent Blackouts During Calls
When facing the frustrating issue of screen blackout during phone calls on a Samsung device, adjusting certain screen settings can help resolve the problem. One possible solution is to disable the proximity sensor, which is responsible for turning off the screen when the device is placed near your face during a call.
To access this setting, navigate to the “Phone” app on your Samsung device and tap the three-dot menu icon. From there, select “Settings” and then choose “Call” or “Call settings.” Look for an option related to the proximity sensor and make sure it is turned off.
Additionally, you can try adjusting the screen timeout duration. This setting determines how long the screen stays on when not in use. To modify it, go to the “Settings” app, select “Display,” and then choose “Screen timeout.” Increase the duration to a longer period, such as 1 or 2 minutes, depending on your preferences.
By adjusting these screen settings, you can potentially prevent screen blackouts during calls on your Samsung device. However, if the issue persists, it may be necessary to explore other troubleshooting methods or seek professional assistance.
**3. Troubleshooting screen blackouts while on a call**
When you’re in the middle of an important phone call, the last thing you want is for your screen to go black. If you’re facing this issue with your Samsung device, don’t worry, as there are several troubleshooting steps you can take to resolve it.
The first thing you should do is check if your proximity sensor is working correctly. The proximity sensor is responsible for detecting when the phone is held to your ear and turns off the screen to prevent accidental taps. Make sure there are no smudges or dirt on the sensor, as this can interfere with its functionality. You can clean it gently using a soft cloth.
Another troubleshooting step is to check if the issue is being caused by a faulty app. Some poorly coded applications can conflict with the phone’s settings and cause the screen to go black during calls. To identify if this is the cause, try booting your device into Safe Mode and making a call. If the problem doesn’t occur in Safe Mode, it means a third-party app is causing the issue. Uninstall recently installed apps one by one until you find the culprit.
If these troubleshooting steps do not resolve the issue, be sure to continue reading the article for further potential solutions and workarounds.
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Updating software and system settings to address black screen issues
Updating the software and system settings on your Samsung device can help address screen blackout issues during phone calls. Outdated software or incompatible system settings can cause conflicts that lead to the black screen problem. By regularly updating your device’s software and adjusting the system settings, you can minimize the occurrence of screen blackouts.
To update your software, go to the settings menu on your Samsung device and look for the “Software Update” option. If an update is available, download and install it. This process will ensure that you have the latest bug fixes and improvements that can potentially resolve the screen blackout issue during calls.
Additionally, check your system settings for any misconfigurations that may be causing the problem. Adjust the display and call settings to optimize your phone’s performance during calls. You can access these settings through the settings menu on your device.
Updating software and system settings should be one of the initial steps to troubleshoot and resolve screen blackout issues during phone calls on your Samsung device. If the problem persists, you may need to explore other potential solutions or seek professional assistance.
Checking For Physical Damages Or Software Glitches Causing Blackouts During Calls
When your Samsung screen goes black during phone calls, it is essential to check for physical damages or software glitches. Physical damages, such as a cracked screen or loose connections, can cause the screen blackout. Inspect your phone for any visible damages and ensure that all connections are secure.
Software glitches may be the culprit behind the black screen issue. Start by performing a soft reset on your Samsung device. Press and hold the power button and volume down button simultaneously for about 10 seconds until the device restarts.
If the problem persists, try booting your phone into Safe Mode. This will help determine if any third-party apps are causing the screen blackout. To enter Safe Mode, press and hold the power button until the Samsung logo appears. Then, immediately release the power button and hold the volume down button until the device finishes restarting.
If the screen functions normally in Safe Mode, it indicates that a third-party app is causing the issue. Uninstall recently downloaded apps one by one to identify the culprit.
If the black screen problem persists after these troubleshooting steps, it may be advisable to seek professional assistance from Samsung customer support or visit a certified service center. They can diagnose and resolve any underlying hardware issues that may be causing the screen blackout during phone calls.
Battery And Power-saving Settings Affecting Screen Blackout During Phone Calls
Some Samsung users may experience their screen going black during phone calls due to specific battery and power-saving settings. These features are designed to conserve battery life but can sometimes interfere with the display during calls.
One possible setting that causes this issue is the “Smart Stay” feature. Smart Stay uses the front camera to detect when you are looking at the screen and prevents it from timing out. However, during a call, the front camera is usually covered by your face, causing the screen to go black. To fix this, you can disable Smart Stay or adjust its settings to exclude phone calls.
Another potential culprit is the “Power Saving Mode” or “Ultra Power Saving Mode.” These modes restrict certain functions and reduce screen brightness to save power. They may inadvertently interfere with the screen display during calls. Double-check if either of these modes is activated and either disable them or modify their settings.
If adjusting these settings does not resolve the issue, it is worth considering other potential causes listed in the article or seeking professional assistance if the problem persists.
Potential Solutions And Workarounds For Samsung Screen Blackout Issue
There are a few potential solutions and workarounds that you can try if you are experiencing screen blackout issues on your Samsung device during phone calls. These methods may help resolve the problem:
1. Restart your device: Sometimes, a simple restart can fix software glitches that may be causing the screen blackout issue.
2. Disable proximity sensor: The proximity sensor on your device may be mistakenly detecting that your phone is close to your face and turning off the screen. You can disable this sensor by going to Settings > Display > Proximity sensor and toggling it off.
3. Reset app preferences: Resetting your app preferences can help in case a specific app is causing conflict with the screen during calls. Navigate to Settings > Apps > More (three-dot icon) > Reset app preferences.
4. Clear cache partition: Clearing the cache partition can solve various software issues. To do this, turn off your device, then press and hold the volume up, power, and home buttons simultaneously until the Samsung logo appears. Use the volume buttons to navigate to the “wipe cache partition” option and select it using the power button.
5. Factory reset: If all else fails, you can try a factory reset. However, keep in mind that this will erase all data on your device, so make sure to back up your important files before proceeding. To perform a factory reset, go to Settings > General Management > Reset > Factory data reset.
If you have followed these steps and the screen blackout issue still persists, it is recommended to seek professional assistance from a Samsung service center or contact Samsung customer support for further guidance.
Seeking Professional Assistance For Persistent Screen Blackout Problems During Calls:
If you have tried all the troubleshooting steps and your Samsung phone’s screen still goes black during calls, it might be time to seek professional assistance. While most screen blackouts can be resolved with software tweaks or simple fixes, persistent issues may require the expertise of a technician.
Contact the Samsung customer support team or visit an authorized service center for assistance. Explain the problem you are facing and provide any relevant information or error messages you might have received. The technician will be able to diagnose the issue and suggest appropriate solutions.
In some cases, a faulty hardware component might be the cause of the screen blackout problem. A professional technician can inspect your phone for any physical damages that may not be immediately visible to the user. They can then replace or repair the affected parts to fix the issue.
Remember, seeking professional assistance ensures a comprehensive and accurate assessment of the problem. It also gives you peace of mind, knowing that you have done everything possible to address the screen blackout problem on your Samsung phone.
FAQs
FAQ 1: How do I prevent my Samsung screen from going black during phone calls?
To stop your Samsung screen from going black when you are on a call, follow these steps:
1. Go to the “Settings” menu on your Samsung device.
2. Scroll down and select “Display”.
3. Tap on “Screen timeout” or “Sleep” option.
4. Choose a longer duration, such as “30 seconds” or “1 minute”.
5. Save the changes and exit the settings menu.
FAQ 2: Why does my Samsung screen go black during a call?
Your Samsung screen goes black during a call due to the proximity sensor on your device. The proximity sensor is designed to turn off the screen when it detects that the phone is near your ear, in order to prevent accidental touch inputs during calls. However, if you find it inconvenient and want to keep the screen on, you can adjust the screen timeout settings as mentioned in the previous FAQ.
FAQ 3: Is there an option to disable the proximity sensor on my Samsung phone?
No, there isn’t usually an option to disable the proximity sensor on Samsung phones as it is a standard feature implemented for enhanced user experience. Disabling the proximity sensor may result in accidental button presses during calls, leading to unintended actions or interruptions. However, you can adjust the screen timeout settings to keep the screen on for a longer duration during calls, as mentioned in FAQ 1.
Conclusion
In conclusion, Samsung users can easily prevent their screens from going black during phone calls by adjusting the proximity sensor settings. By following the simple steps outlined in this article, users can ensure uninterrupted access to their screens and avoid any inconvenience caused by the screen turning off during calls. Understanding and utilizing such features enhances the overall user experience, providing greater convenience and ease of use for Samsung smartphone owners.