How to Fix a Dead ASUS Tablet: Troubleshooting Guide

Having a dead ASUS tablet can be frustrating, especially if you rely on it for work or entertainment. However, before concluding that your tablet is beyond repair, there are several troubleshooting steps you can take to potentially bring it back to life. In this article, we will provide you with a comprehensive guide on how to fix a dead ASUS tablet, covering common issues and offering step-by-step solutions to resolve them. By following these troubleshooting techniques, you may be able to revive your tablet and save yourself the hassle and expense of seeking professional help or purchasing a new device.

Tablet won’t turn on: Checking the power source and battery

If your ASUS tablet is not turning on, it can be frustrating and worrisome. However, before panicking, it is important to take a systematic approach to troubleshoot the issue. Start by checking the power source and battery, as many times the problem lies within these components.

Firstly, ensure that your tablet is properly connected to a power source. Check if the charger is plugged into a working outlet and if the charging cable is securely connected to both the outlet and the tablet. Verify that there are no loose connections or damage to the cable.

If there is no issue with the power source, the problem might lie with the battery. Attempt to charge your tablet for at least 30 minutes to an hour, even if it doesn’t initially show any signs of charging. A drained battery can sometimes prevent the device from turning on.

If the tablet still fails to turn on after trying different power sources and charging it for a sufficient duration, it may be necessary to further troubleshoot the issue or seek professional assistance for repairs.

2. Black or blank screen: Troubleshooting display and backlight issues

If your ASUS tablet is experiencing a black or blank screen, it can be incredibly frustrating. However, there are a few troubleshooting steps you can take to try and resolve this issue before seeking professional help.

Firstly, make sure that the tablet is not simply in sleep mode. Press the power button to see if the screen wakes up. If it doesn’t, try performing a force restart by holding down the power button for at least 10 seconds until the device powers off and then turning it back on.

If the screen is still black, check the brightness settings and ensure that the display isn’t dimmed or turned off. You can do this by swiping down from the top of the screen and adjusting the brightness slider.

Another possible cause could be a software issue. Try connecting your tablet to a computer and using the appropriate software to update the device’s drivers and firmware. Outdated software can sometimes cause display problems.

If none of these steps resolve the issue, it may be a hardware problem. In this case, contacting ASUS support or seeking professional help would be the best course of action.

3. Unresponsive touch screen: Resolving touch sensitivity problems

If your ASUS tablet’s touch screen is not responding or is experiencing sensitivity issues, there are a few troubleshooting steps you can follow to fix the problem.

First, make sure your hands are clean and dry. Dirt, oil, or moisture on your fingers may interfere with the touch screen’s responsiveness. Wipe the screen with a clean, lint-free cloth to remove any smudges or fingerprints.

If the issue persists, try restarting your tablet. Sometimes, a simple reboot can resolve touch screen problems. Press and hold the power button until the device turns off, then turn it back on after a few seconds.

If the touch screen is still unresponsive, check for any software updates for your tablet. Outdated software can sometimes cause touch sensitivity issues. Go to the Settings menu and look for the “System Update” option to see if there are any available updates. Install any updates and restart the tablet to see if the problem is resolved.

In addition, you can also try calibrating the touch screen. Go to the Settings menu, select “Display,” and then look for the “Calibrate” or “Touchscreen Sensitivity” option. Follow the on-screen instructions to recalibrate the touch screen.

If none of these steps fix the unresponsive touch screen, it may be necessary to contact ASUS support for further assistance or consider seeking professional help.

Device freezing or crashing: Troubleshooting software and app-related issues

If your ASUS tablet is frequently freezing or crashing, it can be frustrating and disruptive to your work or entertainment. Fortunately, there are several troubleshooting steps you can take to resolve software and app-related issues.

First, try closing any open apps that may be causing the problem. To do this, swipe up from the bottom of the screen to access the app switcher, then swipe left or right to find the app and swipe it off the screen.

If closing apps doesn’t solve the issue, you can try clearing the cache for problematic apps. Go to Settings, then Apps or Application Manager, and find the app in question. Tap on it and look for the option to clear cache. This can help resolve any temporary software glitches that may be causing the freezing or crashing.

If the problem persists, you may need to uninstall and reinstall the app. Go to Settings, then Apps or Application Manager, find the app, and tap on it. Look for the option to uninstall, confirm the action, and then reinstall the app from the Google Play Store.

If none of these steps fix the freezing or crashing issue, you may want to consider performing a factory reset, as discussed in another section of this troubleshooting guide. Remember to back up your important data before proceeding with a factory reset.

Charging Problems: Diagnosing and Fixing Charging Port or Cable Issues

If your ASUS tablet is not charging properly, it can be frustrating, especially when you need to use it urgently. However, before reaching out for professional help, there are a few steps you can take to diagnose and fix the charging problem yourself.

First, check the charging cable for any visible damages or frayed wires. If you notice any issues, try using a different, known working cable to see if that solves the problem. Additionally, examine the charging port on the tablet for dirt, debris, or any signs of damage. If necessary, carefully clean the port with a soft brush or toothpick.

Sometimes, a simple power cycle can resolve charging issues. Disconnect the charging cable, turn off the tablet, and wait for a few minutes. Then, reconnect the cable and attempt to charge again.

If none of the above steps work, it could indicate a more serious problem with either the charging port or the battery. At this point, it may be advisable to seek professional help from ASUS support or an authorized repair center to get your tablet up and running again.

Wi-Fi or Bluetooth connectivity issues: Troubleshooting connectivity problems

Having trouble connecting to Wi-Fi networks or pairing devices via Bluetooth? This section will guide you through troubleshooting steps to fix connectivity issues on your ASUS tablet.

Firstly, ensure that the Wi-Fi or Bluetooth feature is enabled on your tablet. Check the settings menu and toggle the respective options if necessary. If enabled, try disabling and re-enabling them to refresh the connections.

Next, restart your tablet and the Wi-Fi router or Bluetooth device you’re trying to connect with. A simple reboot can often resolve minor connectivity glitches.

If the issue persists, check that your tablet is within range of the Wi-Fi router or Bluetooth device. Walls and obstacles can weaken signals, so moving closer may help establish a stable connection.

Updating the tablet’s firmware and drivers is another recommended step. Visit ASUS’ official website, navigate to the support section, and download any available updates for your tablet’s model.

Lastly, if all else fails, perform a factory reset on your tablet as mentioned in a later section. This can sometimes resolve stubborn connectivity issues, but don’t forget to backup important data beforehand.

Remember, by following these troubleshooting tips, you can often fix Wi-Fi or Bluetooth connectivity issues on your ASUS tablet without needing professional help.

Factory reset and data backup: Steps to reset the tablet and save important data

If you’re encountering persistent issues with your ASUS tablet and none of the previous troubleshooting steps have resolved the problem, performing a factory reset might be the solution. A factory reset will revert your tablet back to its original settings, erasing all user data and downloaded apps. However, before proceeding with a factory reset, it’s crucial to back up any important data to prevent permanent loss.

To begin the process, go to the Settings menu on your tablet and look for the Backup & Reset option. Tap on it and then select Factory Data Reset. You may be prompted to enter your device’s security PIN or pattern before proceeding.

Once you initiate the factory reset, the tablet will erase all data and restore its original settings. The process may take several minutes, and your tablet will restart once it’s complete.

To ensure your data is safe, it’s recommended to back up your files, photos, and documents to an external storage device or cloud service before performing a factory reset. This way, you can easily restore your important data once the tablet is reset and functioning properly again.

8. Seeking professional help: When to consider contacting ASUS support for repairs

If you have tried all the troubleshooting steps mentioned above and your ASUS tablet is still not working, it may be time to consider seeking professional help from ASUS support for repairs. Here are a few scenarios where contacting ASUS support is advisable.

Firstly, if your tablet is still under warranty, it is recommended to contact ASUS support immediately. They will be able to guide you through the repair process or provide you with a replacement, if necessary.

Secondly, if you have already tried various troubleshooting methods and are unable to identify the root cause of the issue, it is best to reach out to ASUS support. They have the expertise and resources to diagnose and fix complex hardware and software problems.

Additionally, if you are uncomfortable or inexperienced in handling electronics, it is safer to let professionals handle the repairs. ASUS support will ensure that your tablet is fixed correctly without causing any further damage.

Remember, seeking professional help should be the last resort after exhausting all other troubleshooting options. ASUS support will be able to provide you with personalized assistance and ensure that your ASUS tablet is up and running again.


FAQ 1: Why won’t my ASUS tablet turn on?

There can be several reasons why your ASUS tablet is not turning on. Firstly, make sure it is charged by connecting it to a power source for at least 30 minutes. If that doesn’t work, try a different charging cable or adapter to eliminate the possibility of a faulty charger. If the tablet still doesn’t turn on, perform a force restart by holding down the power button for about 30 seconds. If none of these solutions work, there could be a hardware issue and it’s recommended to contact ASUS customer support or visit a certified service center for further assistance.

FAQ 2: My ASUS tablet is turning on, but the screen remains blank. What should I do?

If your ASUS tablet is powering on, but the screen is not displaying anything, there could be a software or hardware issue. Start by performing a forced restart by holding down the power button for about 30 seconds. If that doesn’t solve the problem, try connecting the tablet to an external display via HDMI to check if the issue lies with the tablet’s screen. If the external display works, it indicates a screen problem. However, if the screen remains blank even with an external display, the issue could be related to the tablet’s software. In such cases, perform a factory reset by following the manufacturer’s instructions or contact ASUS customer support for further assistance.

FAQ 3: How can I fix a frozen ASUS tablet?

If your ASUS tablet becomes unresponsive or freezes, you can try a few troubleshooting steps. First, press and hold the power button for about 15 seconds to force a restart. If that doesn’t work, simultaneously press and hold the power button and the volume up button for about 10 seconds to force a reboot. If the tablet remains frozen, you may need to perform a factory reset. However, keep in mind that a factory reset will erase all data on your tablet, so it’s important to back up your files before proceeding. If the problem persists after a factory reset, consider contacting ASUS customer support or seeking assistance from a professional repair service.


In conclusion, this troubleshooting guide provides various methods to revive a Dead ASUS Tablet. By carefully following the steps mentioned, users can attempt basic troubleshooting measures such as charging the tablet, performing a factory reset, or contacting ASUS customer support for further assistance. However, if these methods fail to resurrect the device, it may be indicative of a hardware issue and require professional repair. Overall, this guide serves as a valuable resource for ASUS tablet owners to address common issues and restore functionality to their devices.

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