How to Fix My Samsung S10 Unresponsive Touch Screen: A Step-by-Step Guide

Are you experiencing difficulties with your Samsung S10’s touch screen? Frustrated by unresponsiveness or erratic behavior? Worry not, as this comprehensive step-by-step guide is here to help you fix the issue and restore smooth functionality to your device. From troubleshooting methods to potential software and hardware solutions, we’ve got you covered. Get ready to tackle the problem head-on and regain control of your Samsung S10’s touch screen.

Identifying the Problem: Understanding why your Samsung S10 touch screen is unresponsive

One of the first steps to fixing your Samsung S10’s unresponsive touch screen is to understand the underlying problem. There could be various reasons why your touch screen is not responding, and identifying the specific issue can help you find the right solution.

Firstly, check if the unresponsiveness is a result of a physical problem, such as a cracked or damaged screen. Inspect your device for any visible signs of damage. If the screen is physically damaged, it might need to be replaced.

If there is no visible physical damage, the issue could be software-related. This means that it may be caused by a system glitch, an app conflict, or a software bug. In such cases, troubleshooting the software can help resolve the problem.

Identifying the problem is crucial as it guides you to the appropriate solution. By understanding whether the issue is hardware-related or software-related, you can proceed with the necessary steps to fix your unresponsive touch screen on the Samsung S10.

Restarting your Device: Simple steps to perform a soft reset and fix touch screen issues

If you are facing an unresponsive touch screen on your Samsung S10, one of the simplest and most effective solutions is to restart your device. Restarting your phone can help refresh the system and resolve minor software glitches causing the unresponsiveness. Follow these simple steps to perform a soft reset on your Samsung S10:

1. Press and hold the power button located on the right side of your device.
2. From the options that appear on the screen, tap on “Restart” or “Reboot.”
3. Wait for your device to shut down and power back on.
4. Once your phone restarts, check if the touch screen is working properly.

Performing a soft reset can often fix temporary glitches and unresponsive touch screen issues without affecting your personal data. If the problem persists, you can try other troubleshooting methods mentioned in this guide.

3. Clearing Cache and Data: How to clear the cache partition and wipe off corrupt data

If your Samsung S10 touch screen is unresponsive, it may be due to corrupt cache or data files. Clearing the cache partition and wiping off corrupt data can help resolve this issue. Here’s how you can do it:

1. Turn off your Samsung S10 by pressing and holding the power button.
2. Press and hold the Volume Up button and the Bixby button, then press and hold the Power button.
3. Release all buttons when the Android logo appears on the screen.
4. Use the Volume Down button to navigate to the “Wipe cache partition” option.
5. Press the Power button to select the option.
6. Wait for the process to complete and then select “Reboot system now.”

Clearing the cache partition will not delete any personal data, but it may solve the unresponsive touch screen issue caused by corrupt cache. If the problem persists, you can also try wiping off corrupt data by selecting the “Wipe data/factory reset” option from the recovery menu. However, note that this will erase all data on your device, so make sure to back up your important files before proceeding.

Adjusting Touch Sensitivity Settings

When your Samsung S10 touch screen becomes unresponsive, one of the first troubleshooting steps you can take is adjusting the touch sensitivity settings. This allows you to fine-tune how your device responds to touch input and can significantly improve its responsiveness.

To adjust the touch sensitivity settings on your Samsung S10, follow these steps:

1. Go to the Settings app on your device.
2. Scroll down and tap on “Display”.
3. Select “Touch sensitivity” from the menu.
4. You will see a slider that allows you to adjust the sensitivity level. Slide it to the right to increase touch sensitivity or to the left to decrease it.
5. Test the touch screen responsiveness after making the adjustment to see if it improves.

Sometimes, touch sensitivity settings may have been accidentally changed or may not be optimized for your preferences, leading to an unresponsive touch screen. By tweaking these settings, you can customize your device according to your specific needs and potentially fix any touch screen issues you are experiencing. Remember to experiment with different sensitivity levels to find the one that works best for you.

Updating Software: Installing the latest software updates to address known touch screen issues

Software updates often include patches and fixes for known issues, including touch screen problems. By regularly updating your Samsung S10’s software, you can address any existing bugs or firmware issues that may be causing the unresponsive touch screen.

To update your software, follow these steps:

1. Connect to a stable Wi-Fi network to ensure a smooth update process.
2. Go to the Settings app on your device.
3. Scroll down and tap on “Software update”.
4. Tap on “Download and install” to check for available updates.
5. If updates are available, tap “Install Now” and wait for the update to complete.
6. Once the update is installed, your device will restart.

Updating your software can potentially fix touch screen issues, as it addresses any software-related problems that may be affecting the responsiveness of your device. If the touch screen problem persists after updating, you may need to consider other troubleshooting steps or seek professional assistance.

6. Performing a Factory Reset: Steps to perform a factory reset as a last resort to fix unresponsive touch screen problems

Performing a factory reset should be your last option when all other methods have failed to fix the unresponsive touch screen on your Samsung S10. This process will erase all data and settings on your device, so it is crucial to create a backup of your important files before proceeding.

To perform a factory reset on your Samsung S10, follow these steps:

1. Go to the Settings app and scroll down to find “General Management.”
2. Tap on “Reset” and then select “Factory data reset.”
3. Read the information displayed and tap on “Reset” to proceed.
4. Enter your device passcode or pattern lock if prompted.
5. Tap on “Delete All” to confirm the factory reset.

Your Samsung S10 will then begin the process of erasing all data and settings and restoring the device to its original factory state. After the reset is complete, your device should reboot automatically, and hopefully, the unresponsive touch screen issue will be resolved. Remember to restore your data from the backup you created earlier.

7. Seeking Professional Assistance: When and how to reach out to Samsung support or authorized service centers for further help

If all the previous steps fail to resolve the unresponsive touch screen issue on your Samsung S10, it may be time to seek professional assistance. Samsung support and authorized service centers are equipped with the knowledge and tools to diagnose and fix more complex hardware or software problems.

Before reaching out for help, make sure to gather all the necessary information regarding your device, such as its model number, software version, and a detailed description of the problem you’re experiencing. This will help the support team or service center understand the issue better and provide you with more accurate solutions.

You can contact Samsung support through their official website or by calling their customer service hotline. They may guide you through some additional troubleshooting steps or determine if your device needs to be sent for repair. In some cases, they might also direct you to an authorized service center in your area where you can take your device for a more thorough examination and repair.

Remember, seeking professional assistance is essential when dealing with complex issues to ensure your Samsung S10 touch screen gets the proper repair it needs.


1. Why is my Samsung S10 touch screen unresponsive?

There can be several reasons for an unresponsive touch screen on your Samsung S10. It could be due to a software glitch, a faulty app, a recent update, or even physical damage to the screen.

2. How can I fix the unresponsive touch screen issue on my Samsung S10?

To fix the unresponsive touch screen problem on your Samsung S10, you can try a few troubleshooting steps. These include restarting the device, removing any screen protectors or cases, updating the software, recalibrating the touch screen, or performing a factory reset as a last resort.

3. How do I recalibrate the touch screen on my Samsung S10?

To recalibrate the touch screen on your Samsung S10, go to the “Settings” menu and search for the “Display” or “Touch Sensitivity” option. From there, follow the on-screen instructions to recalibrate the touch screen.

4. What should I do if none of the troubleshooting steps resolve the touch screen issue on my Samsung S10?

If none of the troubleshooting steps mentioned above work, it is recommended to contact Samsung customer support or visit an authorized service center. They can assess the problem accurately and provide you with the necessary solutions, such as repairing the touch screen or replacing it if needed.

Wrapping Up

In conclusion, troubleshooting an unresponsive touch screen on the Samsung S10 can be done through several simple steps. By performing a soft reset, checking for software updates, disabling any third-party apps, and performing a factory reset as a last resort, users can often resolve touch screen issues. It is important to note that if none of these steps work, it is recommended to seek professional assistance for a more in-depth analysis and potential repair. Overall, following this step-by-step guide can be an effective solution in fixing an unresponsive touch screen on the Samsung S10.

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