How Do I Retrieve My Old Clash of Clans Account: A Step-by-Step Guide

Have you ever lost access to your beloved Clash of Clans account and wondered if there’s any way to retrieve it? Well, you’re in luck! In this step-by-step guide, we’ll walk you through the process of recovering your old Clash of Clans account, allowing you to continue your gaming journey right where you left off. So, if you’re eager to get back into the game and relive all those glorious moments, keep reading to find out how!

Step 1: Remembering the Login Credentials for your Old Account

For players looking to retrieve their old Clash of Clans account, the first step is to remember the login credentials associated with the account. This includes the email address or Supercell ID used to create the account, as well as the password. If you have forgotten either of these, it can make the account retrieval process more challenging.

To help jog your memory, try to recall any commonly used email addresses or passwords you may have used at the time of creating the account. If you are unable to remember the exact details, you can try various combinations or use password recovery methods such as security questions or email notifications.

It’s also worth checking any old emails or messages related to your Clash of Clans account, as they may contain important information or hints about your login credentials. Additionally, if you have linked your account to a Supercell ID or any social media accounts, try using those options as well.

By remembering and providing accurate login credentials, you’ll have a solid foundation to begin the process of retrieving your old Clash of Clans account.

Step 2: Contacting Supercell Support

After remembering your login credentials, the next step to retrieve your old Clash of Clans account is to contact Supercell support. Supercell provides customer support to help players recover their lost or inactive accounts. You can reach out to them through their official website or within the Clash of Clans game.

When contacting Supercell support, it’s important to provide them with as much information as possible about your old account. This could include details such as your player name, clan name, clan castle level, town hall level, the last time you accessed the account, in-game purchases, and any other relevant information that proves your ownership of the account. The more information you can provide, the better chances you have of successfully retrieving your old account.

Supercell support typically responds within a few days, but it may take longer during peak periods. Be patient and check your email regularly for their reply. Once they confirm your ownership, they will guide you through the necessary steps to restore your old Clash of Clans account.

Step 3: Providing the Necessary Information to Supercell

In this step, you will need to provide Supercell with all the necessary information regarding your old Clash of Clans account. This information will help them verify your identity and authenticate your ownership of the account.

To start the process, you need to gather as much information about your old account as possible. This includes the in-game name, the town hall level, the clan name, and any other relevant details. Additionally, if you have made any in-app purchases or have the receipts, it is important to provide these to Supercell as proof of ownership.

Once you have compiled all the necessary information, you can then proceed to contact Supercell support. You can reach out to them through the in-game support option or by submitting a support ticket on their official website. Make sure to provide all the details about your old account accurately and concisely, as this will help expedite the process.

Remember, providing as much information as possible will increase the chances of successfully retrieving your old Clash of Clans account.

Step 4: Authenticating Ownership of the Account

To retrieve your old Clash of Clans account, you need to prove that you are the legitimate owner of the account. This step is crucial to protect your account from potential unauthorized access.
Here are the steps to authenticate ownership of your account:

1. Provide necessary documentation: Prepare any valid identification or documents that are linked to your old account, such as receipts, purchase history, or Clan names, to prove your association with the account.
2. Contact Supercell Support: Reach out to Supercell Support and inform them about your intention to recover your old account. They will guide you through the authentication process and provide further instructions.
3. Answer security questions: Be prepared to answer security questions related to your account, such as the date of account creation, last purchase made, or any other information that only the account owner would know.
4. Provide relevant details: If you have any screenshots or emails related to the account, share those with Supercell Support. These can serve as additional proof of ownership.
5. Follow the instructions: Carefully follow the instructions provided by Supercell Support to complete the ownership verification process. Make sure to provide accurate and genuine information to prevent delays or complications.

Remember, a thorough and prompt response during the account verification stage will increase your chances of successfully retrieving your old Clash of Clans account.

Step 5: Restoring the Old Clash of Clans Account

To restore your old Clash of Clans account, follow these steps:

1. Contact Supercell Support: Reach out to Supercell support via their in-game support feature or through their official website. Provide them with all the necessary details, including the email address and username associated with your old account.

2. Verify ownership: Supercell may ask you to provide proof of ownership to ensure the account belongs to you. This could include information like purchase receipts, player ID, or any other details that only the account owner would know.

3. Cooperate with Supercell: Work closely with Supercell’s support team and provide any additional information they require promptly. Be patient throughout the process, as account restoration may take some time.

4. Wait for restoration: Once Supercell has verified your ownership and processed your request, they will restore your old Clash of Clans account. You will receive a confirmation email or in-app notification when the process is complete.

5. Log in and play: After restoration, simply launch Clash of Clans, enter your login credentials, and enjoy playing with your recovered account. Ensure that you update the game and adjust any outdated settings to optimize your gaming experience.

Remember, it’s essential to act swiftly and provide accurate information to Supercell for a successful account restoration. Following these steps will help you retrieve your old Clash of Clans account and resume your progress in the game.

6. Step 6: Updating the Account for Modern Gameplay

After successfully retrieving your old Clash of Clans account, it’s important to update it to keep up with the modern gameplay. Here are some steps you can follow:

1. Update the game: Ensure that you have the latest version of Clash of Clans installed on your device. This will bring you new features, bug fixes, and improvements.

2. Familiarize yourself with new features: Take some time to explore the new updates and features that have been introduced since you last played. This may include new troops, spells, defense mechanisms, buildings, or game modes. Understanding these additions will help you adapt to the current gameplay.

3. Join a clan: Clans are an integral part of Clash of Clans and offer numerous benefits such as friendly battles, clan wars, and donations. Joining an active clan will enhance your gaming experience and provide opportunities for strategic gameplay with fellow clan members.

4. Upgrade your base: If it has been a while since you last played, chances are your base may be outdated. Focus on upgrading your defenses, resource collectors, and walls to stay competitive.

5. Participate in events and challenges: Clash of Clans often hosts events and challenges that offer unique rewards and bonuses. Participating in these events will help you progress faster and earn exclusive items or currencies.

6. Stay updated with the game community: Join Clash of Clans forums, social media groups, and community platforms to stay updated with the latest news, strategies, and tips shared by experienced players.

By following these steps, you can bring your old Clash of Clans account up to speed and enjoy the game to its fullest in the modern gaming landscape.

Tips and Precautions for Future Account Retrieval

In order to avoid any future complications and ensure a smooth account retrieval process, it is important to follow these tips and precautions:

1. Keep your login credentials secure: Make sure to store your Clash of Clans account login credentials in a safe place, such as a password manager or a notebook. Avoid sharing this information with anyone to prevent unauthorized access to your account.

2. Enable two-factor authentication: Activate the two-factor authentication feature in your Clash of Clans account settings. This adds an extra layer of security by requiring a verification code in addition to your password when logging in.

3. Regularly backup your progress: Take advantage of the game’s built-in backup feature or use cloud storage to regularly save your game progress. This way, if you ever lose access to your account, you can easily restore it without starting from scratch.

4. Update contact information: Keep your email address and phone number associated with your Clash of Clans account up to date. This ensures that Supercell can easily reach you for any future account-related communication or support requests.

5. Be cautious with account sharing: Avoid sharing your account with others, as it can lead to disputes or complications in retrieving the account later. It is best to play with your account alone to maintain full control and accountability.

By following these tips and taking the necessary precautions, you can avoid potential issues and have a smoother experience when retrieving your Clash of Clans account in the future.

Frequently Asked Questions

1. What are the steps to retrieve my old Clash of Clans account?

To retrieve your old Clash of Clans account, follow these steps:
– Open the game on your device
– Tap on the settings icon
– Go to “Help and Support”
– Select “My Account”
– Choose “I lost my account!”
– Fill out the necessary details and submit a support request
– Wait for the Supercell Support team to assist you in recovering your account.

2. What information do I need to provide when submitting a support request?

When submitting a support request to retrieve your old Clash of Clans account, you should provide as much information as possible. This may include:
– In-game name
– Clan name (if applicable)
– Town Hall level
– Player tag (found in settings)
– Device type and operating system
– Any purchase receipts or transaction information associated with the account.

3. How long does it take to retrieve my old Clash of Clans account?

The time it takes to retrieve your old Clash of Clans account can vary depending on numerous factors, such as the complexity of your situation and the current workload of the Supercell Support team. Typically, it may take a few days to receive a response from the support team. Patience is important during this process.

4. Can I retrieve my old Clash of Clans account if I don’t have access to my previous device?

Yes, it is possible to retrieve your old Clash of Clans account even if you don’t have access to your previous device. When submitting a support request, provide as much information as you can about your account to help the Supercell Support team verify your ownership. They may ask for additional details or verification methods to ensure the account is rightfully yours.


In conclusion, retrieving an old Clash of Clans account can be a simple and straightforward process by following the step-by-step guide provided. It is essential to gather all the necessary information and reach out to the game’s support team for assistance. With patience and persistence, players can regain access to their old accounts, bringing back all their progress, achievements, and memories in the game.

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